Weird Speed Test Results

[AidyM]

I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up.  

However, about two weeks I had a flashing blue light on the Virgin Hub (5X). The internet was still working so I’m not sure what a flashing blue light indicates on the 5X. Some suggestions where it may have been a firmware update, but that doesn’t seem to have been the case, and the flashing blue light remained until later that day when I restarted the hub.  

Since having the flashing blue light, my daily speed test results have dropped significantly. The upload speed remains at 100+Mbps but my download results have dropped every day:  

If I run a speed test then I usually get better results – 700/800+, but not the 1Gbps+ I was getting prior to the flashing blue light.  

Any ideas? 

[AidyM]

A more positive update... My DM logs show a few outages between 2am and 2:30am, and now my SamKnows results are back to normal for the first time in almost 3 weeks:

[betaspin]

Same here, SamKnows is back to normal.

[Gareth_L]

Hello AidyM

Thanks for your update.

Sorry as well for the upload and download issues over the last week or so.

We did have an issue in certain areas for Hub5x customers, which we investigated and resolved.

Can we please ask how the speeds are since your last post?

Gareth_L

[AidyM]

Hello Gareth,

Thanks for getting in touch.

My speed test results have remained stable since my last update. I have noticed a loss of internet connectivity, today and yesterday - both @ 9:22am, but these only lasted about a minute.

I'll keep you updated if I have any further issues.

Thanks!

[Ashleigh_C]

Thank you @AidyM 

Please do monitor this and let us know how this is looking going forward.