Hub 5 so slow, please help.

[juliano]

Hi all, hope you are doing well.

I just got a new contract with Virgin and a new Hub 5. 
I hope I could use the old one but due to my new and apparently improved speed I need Hub 5.

Anyway I wish someone could help me as when I test the speed the download apparently is very fast but the upload extremely slow. Please see the attached speed test results. When I repeat the test it fluctuates but the upload is always very low. This was done using a PC connected through an ethernet cable. Wifi is way worse. 

Websites and most importantly my Zoom and Google Meet calls are just terrible and keep breaking up. I do work from home so this impacts me on a professional level. Phone Wifi keeps dropping all the time. 

Here is info I have seen others post that might help? 
Thank you in advance!

[juliano]

3.0 Downstream channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	331000000	-1.8	40	QAM 256	25
2	139000000	-1	41	QAM 256	1
3	147000000	0.1	0	QAM 256	2
4	155000000	-1.4	41	QAM 256	3
5	163000000	0.2	41	QAM 256	4
6	171000000	0.7	41	QAM 256	5
7	179000000	0.5	41	QAM 256	6
8	187000000	0.3	41	QAM 256	7
9	195000000	0.5	41	QAM 256	8
10	203000000	0.6	41	QAM 256	9
11	211000000	0.2	42	QAM 256	10
12	219000000	0.8	41	QAM 256	11
13	227000000	-1.1	41	QAM 256	12
14	235000000	0.9	41	QAM 256	13
15	243000000	-1.8	41	QAM 256	14
16	251000000	-1.8	41	QAM 256	15
17	259000000	-1.3	41	QAM 256	16
18	267000000	-1	41	QAM 256	17
19	275000000	-1	41	QAM 256	18

[juliano]

3.0 Downstream channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	331000000	-1.8	40	QAM 256	25
2	139000000	-1	41	QAM 256	1
3	147000000	0.1	0	QAM 256	2
4	155000000	-1.4	41	QAM 256	3
5	163000000	0.2	41	QAM 256	4
6	171000000	0.7	41	QAM 256	5
7	179000000	0.5	41	QAM 256	6
8	187000000	0.3	41	QAM 256	7
9	195000000	0.5	41	QAM 256	8
10	203000000	0.6	41	QAM 256	9
11	211000000	0.2	42	QAM 256	10
12	219000000	0.8	41	QAM 256	11
13	227000000	-1.1	41	QAM 256	12
14	235000000	0.9	41	QAM 256	13
15	243000000	-1.8	41	QAM 256	14
16	251000000	-1.8	41	QAM 256	15
17	259000000	-1.3	41	QAM 256	16
18	267000000	-1	41	QAM 256	17
19	275000000	-1	41	QAM 256	18
3.0 Downstream channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40	22	159
2	Locked	41	8331	55126
3	Locked	0	16644	81144
4	Locked	41	32768	145582
5	Locked	41	95563	213705
6	Locked	41	79836	578024
7	Locked	41	59329	729814
8	Locked	41	318842	819971
9	Locked	41	41	80
10	Locked	41	20	48
11	Locked	42	7	101
12	Locked	41	0	0
13	Locked	41	0	0
14	Locked	41	0	0
15	Locked	41	1	7
16	Locked	41	8	14
17	Locked	41	2	7
18	Locked	41	19	7
19	Locked	41	1	23
20	Locked	41	16	24
21	Locked	41	3	14
22	Locked	41	35	28
23	Locked	40	16	74
3.1 Downstream channels
Channel	Channel Width (MHz)	FFT Type	Number of Active Subcarriers	Modulation (Active Profile)	First Active Subcarrier (Hz)
159	94	4K	1840	QAM 4096	1108
3.1 Downstream channels
Channel ID	Locked Status	RxMER Data (dB)	PLC Power (dBmV)	Corrected errors (Active Profile)	Uncorrectable errors (Active Profile)
159	Locked	41	-5.5	123370847	11013

3.0 Upstream channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
0	49600000	50.5	5120	QAM 64	1
1	43100000	49.8	5120	QAM 64	2
2	36600000	49.8	5120	QAM 64	3
3	30100000	49.5	5120	QAM 64	4
4	23600000	48.8	5120	QAM 64	5
3.0 Upstream channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
0	ATDMA	0	0	16	1
1	ATDMA	0	0	29	1
2	ATDMA	0	0	31	2
3	ATDMA	0	0	32	2
4	ATDMA	0	0	45	2
3.1 Upstream channels
Channel	Channel Width (MHz)	Power (dBmV)	FFT Type	Modulation
6	10	44.2	2K	QAM 256
3.1 Upstream channels
Channel	Channel Type	Number of Active Subcarriers	First Active Subcarrier (Hz)	T3 Timeouts	T4 Timeouts
6	OFDMA	200	74000000	1	1

[juliano]

I see some errors and critical in the log:

Network Log
Time	Priority	Description
14-05-2024 16:38:46	notice	GUI Login Status - Login Success from LAN interface
14-05-2024 16:34:54	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-05-2024 16:33:53	error	DBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-05-2024 16:33:51	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-05-2024 16:32:50	error	DBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-05-2024 16:32:48	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-05-2024 16:32:48	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-05-2024 16:32:46	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-05-2024 16:32:45	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-05-2024 16:32:24	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-05-2024 16:32:24	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-05-2024 16:31:59	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-05-2024 16:29:10	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thank you!

[Cardiffman282]

Downstream channel 3 curiously has a zero value for SNR dB. There are also many Post RS and uncorrectable errors. Check for local faults on 0800 561 0061. 

[juliano]

What does it mean and how do I fix it? 

[Cardiffman282]

First of all check for local faults on 0800 561 0061. If none check all of your cables and connections. If they are okay then report a fault on 0345 454 1111 / 150.