02-05-2024 06:44 - edited 02-05-2024 06:48
So have been having issues recently, VM came out and replaced the cable from the street outside house to a point on the house wall. Just a short run basically was damaged in “garden” underneath the concrete. Anyhow that fixed the last problem of disconnects which deteriorated to total loss.
anyhow a week or so later I’m noticing random freezing on webpages, just taking a long time to load. Other times perfectly fine, speed is fine etc. it just weird random lag.
just wondering could it be a signal power issue that needs calibrating? The first tech that came out said our signal was terrible. (Before the cable replacement)
1 | 259000000 | 9.5 | 41 | QAM 256 | 16 |
2 | 139000000 | 12.5 | 41 | QAM 256 | 1 |
3 | 147000000 | 12.3 | 41 | QAM 256 | 2 |
4 | 155000000 | 11.8 | 41 | QAM 256 | 3 |
5 | 163000000 | 11.2 | 41 | QAM 256 | 4 |
6 | 171000000 | 10.8 | 41 | QAM 256 | 5 |
7 | 179000000 | 10.4 | 41 | QAM 256 | 6 |
8 | 187000000 | 10.3 | 41 | QAM 256 | 7 |
9 | 195000000 | 10.5 | 41 | QAM 256 | 8 |
10 | 203000000 | 10.4 | 41 | QAM 256 | 9 |
11 | 211000000 | 10.6 | 41 | QAM 256 | 10 |
12 | 219000000 | 10.4 | 41 | QAM 256 | 11 |
13 | 227000000 | 9.9 | 41 | QAM 256 | 12 |
14 | 235000000 | 9.7 | 41 | QAM 256 | 13 |
15 | 267000000 | 9.5 | 41 | QAM 256 | 17 |
16 | 275000000 | 9.1 | 41 | QAM 256 | 18 |
17 | 283000000 | 8.8 | 41 | QAM 256 | 19 |
18 | 291000000 | 8.8 | 41 | QAM 256 | 20 |
19 | 299000000 | 8.6 | 41 | QAM 256 | 21 |
20 | 307000000 | 9 | 41 | QAM 256 | 22 |
21 | 323000000 | 9.4 | 41 | QAM 256 | 24 |
22 | 339000000 | 9.3 | 41 | QAM 256 | 26 |
23 | 347000000 | 9.3 | 42 | QAM 256 | 27 |
24 | 355000000 | 9.2 | 42 | QAM 256 | 28 |
25 | 363000000 | 9.6 | 42 | QAM 256 | 29 |
26 | 371000000 | 10.2 | 42 | QAM 256 | 30 |
27 | 379000000 | 10.2 | 42 | QAM 256 | 31 |
28 | 387000000 | 9.8 | 42 | QAM 256 | 32 |
29 | 491000000 | 8.7 | 42 | QAM 256 | 33 |
30 | 499000000 | 8.2 | 42 | QAM 256 | 34 |
31 | 507000000 | 7.7 | 42 | QAM 256 | 35 |
32 | 515000000 | 7.5 | 42 | QAM 256 | 36 |
3.0 Downstream channels
1 | Locked | 41 | 32 | 12 |
2 | Locked | 41 | 24 | 10 |
3 | Locked | 41 | 31 | 47 |
4 | Locked | 41 | 33 | 12 |
5 | Locked | 41 | 32 | 70 |
6 | Locked | 41 | 23 | 36 |
7 | Locked | 41 | 24 | 23 |
8 | Locked | 41 | 30 | 24 |
9 | Locked | 41 | 24 | 11 |
10 | Locked | 41 | 31 | 56 |
11 | Locked | 41 | 26 | 81 |
12 | Locked | 41 | 38 | 57 |
13 | Locked | 41 | 33 | 82 |
14 | Locked | 41 | 30 | 9 |
15 | Locked | 41 | 49 | 81 |
16 | Locked | 41 | 31 | 81 |
17 | Locked | 41 | 32 | 0 |
18 | Locked | 41 | 38 | 82 |
19 | Locked | 41 | 16 | 0 |
20 | Locked | 41 | 33 | 12 |
21 | Locked | 41 | 46 | 12 |
22 | Locked | 41 | 43 | 4 |
23 | Locked | 42 | 29 | 81 |
24 | Locked | 42 | 18 | 10 |
25 | Locked | 42 | 23 | 10 |
26 | Locked | 42 | 27 | 81 |
27 | Locked | 42 | 20 | 11 |
28 | Locked | 42 | 22 | 84 |
29 | Locked | 42 | 16 | 9 |
30 | Locked | 42 | 13 | 0 |
31 | Locked | 42 | 13 | 51 |
32 | Locked | 42 | 15 | 0 |
3.1 Downstream channels
159 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
159 | Locked | 43 | 7.0 | 1261762543 | 0 |
on 02-05-2024 08:12
Preferred Downstream Power level are between -7 to + 7 dBmV, with + 10 dBmV as the absolute max,
several channels exceed + 10 dBmV.
You mention lag, but don't include any network flow stats:
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to see Latency / Jitter / Packet loss.
Do share a screen shot of the results.
on 04-05-2024 09:34
Hi Han2,
Thanks for posting, and sorry to hear you're still having some issues with the service.
Have you been able to do what Client62 has suggested?
Is this still a problem?
Alex_Rm