AidyM
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Joined 14 years ago
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Re: Package Upgrade Issues
I’m still waiting to hear back from VM support regarding the issue. That said, it looks like the download speed has been fixed, although Real Speed is still showing my previous package (1000x1000). Additionally, I’m still awaiting an update on reinstating the Symmetrical Speed add-on to my package.Package Upgrade Issues
Hi, I’ve been on the Volt Gig1 package since January 2024, including the Symmetrical Speed add-on. In July, my contract ended and my price doubled, so after speaking with Virgin Media retentions, I accepted a new 2GB contract. I’m now facing two issues: Speed Upgrade Incomplete: The new package was supposed to go live on the 13th/14th. I’ve noticed that my upload speed has changed to 200Mbps (down from 1GB), but my download speed remains unchanged. I contacted support and was told a level 2 support ticket was raised, but I haven’t received any updates. Symmetrical Speed Add-on Missing: During the upgrade, the team was unable to re-add the Symmetrical Speed add-on due to a system error. I was advised to contact support again once the new package was active. I did so, but was told that issue #1 needs to be resolved first. Could someone please assist in resolving these issues? Thanks P.S. I noticed that my SamKnows speed test still shows I'm on my old package:Re: Weird Speed Test Results
Hello Gareth, Thanks for getting in touch. My speed test results have remained stable since my last update. I have noticed a loss of internet connectivity, today and yesterday - both @ 9:22am, but these only lasted about a minute. I'll keep you updated if I have any further issues. Thanks!Re: Weird Speed Test Results
Spoke to VM second line again and they stated there was an issue in the area which has now been resolved, and as I'm still having issues they have booked an engineer visit for Monday morning. Don't they normally send out a text message when an engineer visit is booked(?) as I haven't received one.
