Connection Dropping and intermittent slow speeds

[spacecowboy831]

Hi I have been having issues with my connection dropping it is getting more frequent. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. this is going up and down a lot.

Here are my stats it a Hub 4 I believe 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

5	170750000	0.400002	38.605377	QAM256	5
1	138750000	0.400002	38.983261	QAM256	1
2	146750000	0.599998	38.983261	QAM256	2
3	154750000	0.500000	38.983261	QAM256	3
4	162750000	0.700001	40.366287	QAM256	4
6	178750000	0.400002	40.366287	QAM256	6
7	186750000	0.799999	38.983261	QAM256	7
8	194750000	0.700001	38.605377	QAM256	8
9	202750000	0.400002	40.946209	QAM256	9
10	210750000	0.400002	38.983261	QAM256	10
11	218750000	0.299999	40.366287	QAM256	11
12	226750000	0.799999	40.366287	QAM256	12
13	234750000	0.799999	38.983261	QAM256	13
14	242750000	0.700001	38.983261	QAM256	14
15	250750000	0.200001	38.605377	QAM256	15
16	258750000	0.799999	40.366287	QAM256	16
17	266750000	0.599998	40.366287	QAM256	17
18	274750000	0.599998	40.366287	QAM256	18
19	282750000	0.900002	40.366287	QAM256	19
20	290750000	1.299999	40.366287	QAM256	20
21	298750000	0.700001	38.983261	QAM256	21
22	306750000	0.799999	38.983261	QAM256	22
23	314750000	1.200001	40.366287	QAM256	23
24	322750000	1.200001	40.366287	QAM256	24
25	402750000	1.099998	38.983261	QAM256	25
26	410750000	1.000000	40.366287	QAM256	26
27	418750000	0.900002	38.983261	QAM256	27
28	426750000	1.400002	38.983261	QAM256	28
29	434750000	1.000000	40.366287	QAM256	29
30	442750000	1.400002	40.366287	QAM256	30
31	450750000	1.099998	40.366287	QAM256	31

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

5	Locked	38.605377	0	0
1	Locked	38.983261	0	0
2	Locked	38.983261	0	0
3	Locked	38.983261	0	0
4	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	38.983261	0	0
8	Locked	38.605377	0	0
9	Locked	40.946209	0	0
10	Locked	38.983261	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.605377	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
25	Locked	38.983261	0	0
26	Locked	40.366287	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

41

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

41

Locked

41

-1.0

40623264

0

[Daniel_Et]

Hi @spacecowboy831, thank you for the update.

Please keep us posted on how you're getting on.

Regards,
Daniel

[spacecowboy831]

Sorry Virgin But my speeds are bad again not sure if its weather related but speed to router is 239 and with a speed to the device being 82.7 download and 10.6 upload.

[Steven_L]

Thanks for coming back to us spacecowboy831, I have looked into this and can see that you have been in touch with the team to arrange a technician visit.

Please let us know how the visit goes, thats if you get the chance to do so.

Kind Regards,

Steven_L

[spacecowboy831]

Just an update the engineer as been again. I showed the screenshots of the slow speeds taken from samknows/reelspeed. He said my upload SNR was borderline so would mean at peak time it would become worse. Which was why I was getting slow speeds plus dropped connections. A HDU-200 Spliter/Booster as been put on.

I will monitor the connection again and will post back if I have anymore issues. 

[Daniel_Et]

Hi @spacecowboy831, thank you for the update.

We're glad to hear the reason for the problems has been identified and acted upon 😀

If you experience any further issues, please don't hesitate to contact us.

Regards,
Daniel