Pay for 350, get 80 ish

[dholdi]

As above, regularly get much less than I pay for via my wired connection.

BQM looks fine, speedtest results dont.

What info do you need to advise.

Thanks in advance

[dholdi]

It would seem resetting the router returns things to normal.

Surely I shouldn't need to do this every night to maintain the connection I pay for ?

[Client62]

"80 ish"  this might be a network connection that has switched from 1Gbs to 100Mbs, a network cable issue can cause this.

Try this link : https://www.samknows.com/realspeed/

It first attempts a speed test to the Hub and then a speed test with the PC / Laptop etc.

Understanding where the speed is lost is going to be key to diagnosing this problem.

[Adduxi]

As above, try a new Cat 6a cable directly from the Hub for testing.  

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.

[Kath_F]

Hi dholdi, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you're having an issue with your speed. 

Taking a look at things here, all is looking great in terms of power and signal levels. The hub is all good and the area is also showing no signs of any fault. 

Do you have any third party equipment connected to the hub such as a switch or router? If so, please remove these and connect directly from the hub to the pc/laptop and let us know if you get any different results. 

Some screenshots of the speed tests would also be helpful.

Many thanks, 

[dholdi]

Having noticed some other issues and therefore monitoring things more closely.

This is still happening on a regular basis and resetting the router puts things back to normal.

Surely that indicates the issue is with the Hub ?

[carl_pearce]

---

@dholdi wrote:

Having noticed some other issues and therefore monitoring things more closely.

This is still happening on a regular basis and resetting the router puts things back to normal.

Surely that indicates the issue is with the Hub ?

---

That depends.

It could be a bad cable, bad ethernet adapter.

The next time is happens check the devices connected speed.

[dholdi]

I've tried changing the cables.

This is a new pc from the one I originally had the issue with.

The only thing that puts it back to normal is resetting the Hub 3.

[carl_pearce]

As I said check the connection speed in the network settings when the issue occurs again, before rebooting the HUB.

[legacy1]

Test in modem mode if speed drops don't reset hub just unplug replug ethernet cable test then just a reboot of the hub.