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Connection dropping

Mugz47
On our wavelength

After a lot of years with any problems, my connection started dropping at random times. A very helpful engineer came and checked every single thing and said was ok. After a couple of weeks, it has started again. The trouble is, often when it is being tested, it hasn't dropped so shows as full connection. I am not sure what to do next, I wondered if it was the hub, every time I get in touch on app, the connection is tested and says ok. It is only last couple of months I have had this problem, but trying to get in touch on phone to explain is impossible - any ideas?  Thanks

7 REPLIES 7

jbrennand
Very Insightful Person
Very Insightful Person

Just to clarify first....

Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Daniel_Et
Forum Team
Forum Team

Hi @Mugz47, thank you for your post.

We're sorry to hear about the problem you're experiencing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @jbrennand 👍

Regards,
Daniel

Mugz47
On our wavelength

The hub is connected by ethernet, and lights stay constant.

Thank you @Mugz47 

I can see out staff member has popped you a private message to take a closer look into this with you. Please do respond to them and they will do all they can to assist via the PM.

Mugz47
On our wavelength

Hi, Have sent an answer, thanks.

Mugz47
On our wavelength

Hi, I  have sent an answer, thanks

Mugz47
On our wavelength

This is a hub 3, light is usual constant white. Happens on both wifi and ethernet.