memorable word on keypad

[jchclive]

Hi,
I just called the support hotline and it asked me to enter the memorable word's character by the phone keypad.
Does it mean 2 = ABC, 8 = TUV etc?? I tried several times but could not match it at all. 

[Carley_S]

Hi @jchclive 

Welcome to the community forums 

Sorry to hear of you've not been able to get through automated service. That is correct with how it works with what you've put above. 
Is there anything we can help with at all today? We aren't an instant response support platform, but happy to help if you still need to discuss your account today.