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Memorable Word problem

Tuning in

Trying to phone to discuss renewal of package but have forgotten my memorable word.  Received  this link on my mobile phone  to help but it is not recognised.  Is there another way to make contact with a real person?


Very Insightful Person
Very Insightful Person

Telephone agents should be able to ask you alternative security questions relating to your account, bundle and/or payment methods, as a means of verifying your identity.

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Have phoned several times but never been offered this

Alessandro Volta

Can you access 'My Virgin Media' and reset your memorable word as per