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Memorable Word problem

RonLee
Tuning in

on ‎04-12-2023 15:40

Trying to phone to discuss renewal of package but have forgotten my memorable word.  Received  this link on my mobile phone   www.virginmedia.com/help/package  to help but it is not recognised.  Is there another way to make contact with a real person?

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎04-12-2023 15:50

Telephone agents should be able to ask you alternative security questions relating to your account, bundle and/or payment methods, as a means of verifying your identity.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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RonLee
Tuning in
In response to japitts

on ‎04-12-2023 15:55

Have phoned several times but never been offered this

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goslow
Alessandro Volta
In response to RonLee

on ‎04-12-2023 16:15

Can you access 'My Virgin Media' and reset your memorable word as per

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Cancellation/m-p/5223364#M218260

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