Latest Phishing News 24/05/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 02 ...
Latest Phishing News 23/05/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 V...
Hello, We're aware that some of you may be experiencing Websafe / Childsafe problems and that it's not working as expected despite switching the settings on and off. We're sorry for the inconvenience caused and we hope to get it resolved as quickly a...
Here is an updated list of all the web sites that have been blocked on our network, as they’ve been found to be infringing copyright or trademark. As a responsible ISP we obey court orders addressed to the company. Movie2k-Movie4k download4allEZT...
Hi. I've noticed recently that SPAM/phishing emails from senders I've 'blocklisted' on VM Mail are getting through. Although they're still being identified as SPAM and filtered out, when I try to add the sender to the blocklist, I'm notified that t...
Got a call from VM security, insistent that my wifi was being used by others - what lights are on the router? (the light on the front) Haven't I noticed the broadband speed keeps dropping? (No) so I should go onto google play and install the Team vi...
HiCan someone help please. I need to change the online security settings but the website and the app says ‘Oops, looks like something's gone wrong on our side. Please try again’. I have called several tickets and customer service just keep opening ne...
Latest Phishing News 22/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 D...
I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. I have tried several times over the last month with the same results. please help
Had a call from this number today - [MOD EDIT: Potential spoofed number] claiming to be VM to talk about about my account that is due for renewal however it’s not due for renewal as I did it about 6 weeks ago online. Is this number legit and who can ...
Hi,I recently noticed that web safe is no longer working on my devices, despite it working in the past. I've looked on the forums, but cannot see a definitive fix for the issue. Also, does that mean that virus safe is not working either? Any suggesti...
Hi I’ve just received a text from [REMOVED] asking if I want an earlier installation. Without thinking I relied yes and chose 20/04/24 as the date when asked. I have now received a confirmation that the visit will be tomorrow but the details on my ac...
Hi,seems a common issue but my web safe is switched off but it’s acting like it’s switched on. It’s been the same since I got broadband installed a few months back.Please help me out.thanks
My son's ntl email was hacked last week. We've spent hours on the phone to Virgin Media to try to regain control or delete the account. Everything they've tried so far has failed. Now escalated to third level team. They "hope to resolve this in 3-5 d...
