I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. I have tried several times over the last month with the same results.
Answered! Go to Answer
Does the issue persist:
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
Hi there wilkie2,
Thanks for your post and welcome to the community.
Really sorry about the issues faced with our webpage, to investigate further I've dropped you a PM.
You'll find the message within the purple envelope icon.
Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.