Web safe settings not working

[wilkie2]

I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. I have tried several times over the last month with the same results. 

please help

[用心棒]

Does the issue persist:

• when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or otherwise Ctrl + Shift + N?
• after signing in and manually going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings?

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[wilkie2]

Yes still not working. Same message 

[用心棒]

The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond.

[Kain_W]

Hi there wilkie2,

Thanks for your post and welcome to the community.

Really sorry about the issues faced with our webpage, to investigate further I've dropped you a PM.

You'll find the message within the purple envelope icon.

Many thanks,

[Kain_W · Accepted solution]

Thanks for your cooperation over PM wilkie2,

I'm glad we were able to rectify this for you.

If you do have any further queries then be sure to pop back up to the team for assistance.

Kind Regards,

[DavidCalla]

Hi,

can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web safe app, via desktop or mobile. 

[Steven_L]

Hey @DavidCalla,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message @DavidCalla.

I have been able to change the settings on web safe from here, please can you let me know if this has made any difference.

Regards,

Steven_L

[DavidCalla]

Hi @Steven_L

The issue has been fixed. 

Thank you for your help.