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unable to plug into wall socket

rajub411
Joining in

image.jpg

As part of installation, need to push the red label end of the white cable into wall socket but at my home can see there is already some black end of the white cable already attached to it which I cannot remove. Please see the attached picture. Could you help please?

3 REPLIES 3

nodrogd
Very Insightful Person
Very Insightful Person

You need a spanner to unfasten the nut indicated.

ABCD123.jpg

Then the connector of the cable with the red label pushes over the exposed thread.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Cardiffman282
Super solver

Just to add the installation is upside down for some reason. If you prefer not to have an upside down installation you will need to request a manned install. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

nodrogd
Very Insightful Person
Very Insightful Person

@Cardiffman282 wrote:

Just to add the installation is upside down for some reason. If you prefer not to have an upside down installation you will need to request a manned install. 


I have the same problem in my house. If the box was the right way up the outlet would foul the skirting board, so I chose to have it the wrong way up rather than have it further up the wall.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks