QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

complaint - broadband installation

we can use some suggestion here regarding the broadband installation. contract signed on 9th Feb 24 with agreed installation date: 11th April. no one turned up on the day, call the number: 0345 454 1111. after 40 mins of investigation, we were advise...

jzbrent by Joining in
  • 7 replies
  • 0 kudos

Telewest box

Hi,both my landlord and virgin media advised my property is wired up for virgin media.i can only find a telewest box in the house - how do I connect my QuickStart hub to this?thanks 


Don’t have the right wall socket

I’m and trying to set up my quick start virgin package but the cables provided don’t match the wall socket. Can I get an adapter or do I need an engineer to come out and fit a new socket? Picture included of current setup and what the cable virgin pr...

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Constantly changing install date

So far I have been given a date of:20th February - moved as work was required5th March - see abovethen a phone call stating the work required had been carried out and another earlier date would be sent (it wasn't)Now, 5 days before the 5th I receive ...

_wibble_ by On our wavelength
  • 5 replies
  • 0 kudos

Removing Brown Box

Good Morning,  I have recently left VM and am now looking at having their equipment removed. In particular the brown box on the outside of my property. Having checked similar threads on the forum advice varies between remove it yourself and throw it ...

DPJ by On our wavelength
  • 1 replies
  • 0 kudos