QuickStart, set up and connections

Installation delayed by 5 months no end in sight - VM hasn't even applied for works permit

Hi forumites, I've been trying to get Virgin Media to install since last September and I'm running out of ideas - my last hope is that someone here can help.N.B. I'd welcome suggestions which don't involve calling offshore customer support - I've was...

New splitter cable

Hi all, I’m looking to get a longer splitter cable but not sure how to go about it. Any ideas?

Address not found in database

Hello,I live above a shop, and my address is not appearing on the Virgin Media sign-up page, despite Virgin Media services being available in my postcode. I can see the Virgin Media box on the pavement outside my house, and my neighbors are all able ...

Unable to install Broadband at my flat.

I live in a 2nd floor flat(at the back of the building, so there is a flat in between mine and the street where the Virgin lines would come from) and previously had Virgin installers come and say its too difficult to install and sheepishly said they ...

Accident caused by exposed cables on footpath outside home.

On Saturday 1st June at approximately 7:30am my partner tripped on some exposed cable at our neighbouring property that was on the public footpath. We advised virgin media and spike to someone who sent out an engineer to speak to us and rectify the b...

No contract information after signing up?

I signed up over the phone with a sales agent to Virgin broadband on 31/05 and was assured I would receive a text and email confirming my order. I received a text about an appointment for my engineer but still no confirmation of my contract - which i...

Broadband Order

Hi, i ordered the 250mbs package and was approved on 13th June, i was charged a one off payment of £80 and i am still waiting on my self install pack. My Ref No. is 7531678354452426This seems a long time to wait after being accepted, is there a way t...

Facing broadband issues since a month

Hello Virgin Media team,I had a hub and a pod installed. I started facing intermittent internet issues at the beginning of May. After at least 2-3 calls , the first technician visit happened which did not help at all. Then after a few more calls, the...

Resolved! Reroute external cables

Hi, we've seen the previous posts re this subject and are hoping someone from the Virgin team can contact us.We are currently redesigning our front garden and, as with previous posts, the VM cables running to our bungalow are literally inches below t...

Moving my router

I wish to move my router from an upstairs room to downstairs

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