Hi, I need to arrange a set up for Virgin Media broadband at the flat I'm moving into, but the address is not listed likely because it is a new build. However the postcode definitely has Virgin media services available judging by the addresses that a...
Had this issue for about two weeks now where the wifi will just go so slow/no wifi and the app said its not connected. So we turn it off and reboot, app still says the same thing but we have wifi for a few days, then it happens again.Have no idea wha...
Had a new connection installed on August 22nd, despite swearing I would never ever use Virgin again due to their awful customer service and technical support.But, I took the plunge after getting a good deal and being interested in the newer HUB5 and ...
I signed up for virgin media last week and received the confirmation email with a delivery date of Monday the 11th. I didn't hear anything back and called on the 10th to be told the order didn't go through properly and to place it again with them ov...
been working from home for a few years now but just a few days ago the vpn has stopped connecting... works if use phone as a hot spot and have also gone to a neighbours house who use sky and works OK....Have seen a few work around on forums but as I ...
Hi, had Virgin media come out to put the little brown box on the wall and fibre brought up to the house but neighbours car was over the man hole. I have been told that they would come to install for the past 6 days when I’ve spoke to Virgin via phone...
I’ve been trying to get virgin for months now. Apparently the wrong thing was put in by the sales person on the other end of the phone so when the engineers arrive they can’t do secondary installation. I then have to be on the phone for 5 hours (no e...
Hello, My outside brown box is broken.I have requested someone to come look at it - no-one has. Can I please ask for a replacement box?
Hi all, noob here.I was setting up all my smart stuff since having my router upgraded to a hub5... logged into the router, and all of a sudden it booted me out and now none of my devices are able to connect to the WiFi! I have reset the router twice,...
Hi, my installation have been delayed again. Sadly I see this is not uncommon, they are still waiting for external work to be done, which they say is happening every time i call the so called installation team, they tell me the same every day, "its s...
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