on 17-04-2024 16:49
I couldn't find the wall socket in the flat. There is only the attached socket can i use it? And when I check in the website. It said that the virgin media is available. Note that there is no furniture in the flat so It not hidden behind them.
on 17-04-2024 16:58
When the web site says VM is available it does not necessarily mean the cables into your home, only on your street. If you go for VM a technician will do all the cabling needed, they do not use existing OpenReach cabling.
on 17-04-2024 20:04
Do I ask virgin media to install it? Or who?
on 17-04-2024 21:29
VM does it as part of the install
on 17-04-2024 23:50
If you are showing as available on the postcode checker but the house has never had a service, then it just means a service duct has been installed in the street which your house has access too.
Look for something like this on the pavement outside:
This is what the installers will use to connect you.
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on 22-04-2024 08:50
Hey @MohamedMorsy Thanks for reaching out to us and a warm warm welcome to the Virgin Media Community forums. 👋🏼
I'm sorry to hear about the troubles you're having with the internal wall socket.
An engineer does install this if the property doesn't have one.
May I ask if you've been sent a Quickstart setup (self install) or are waiting for an engineer to come out and get this installed?
Let us know.
Kind regards,
Ilyas.
on 23-04-2024 12:36
I subscribed to M125 broadband. And received the pre-contract documents which waiting for my approval but after that I noticed that the flat which I rented, didn't have a wall socket. So is the installation of the wall socket is part from the installation of the hub or not?
Also, is there an email to contact virgin media on it?
Thanks
on 26-04-2024 12:50
Hi @MohamedMorsy thanks for posting.
We can see that a colleague has responded to you in this thread. We'll therefore take steps to get this thread closed down. Do please let my colleague know if you require any further assistance regarding the installation of your service.
Kind regards
Lee_R