I'm really worried after reading some of the horror stories here...we are moving house, we thought it was going to be further into the future but our buyer wants us to move early December - how will it work? We really can't be without our broadband, ...
I recently signed up to Virgin Media as I'm in the process of moving to a new house. A pre-installation team came out on 25th April and put a box on the side of my house, so all seemed fine. But then I received an email with the following text:Sorry,...
Hi,I signed up for the highest package back in Nov for an install in Dec 2023.It was delayed a few times each with them cancelling the install just days before it until we reached March. In March the engineer didn't turn up and no-one rescheduled an...
Hi, new here so please excuse if this has already been on. I was wondering if it is possible to have an extension outside the house to come in at a different place in the same room so I don’t have wires everywhere in the house. If so, can I revert ba...
Hi all , I’m a new house owner and when I called up virgin to get wifi , they said that there’s no need for an engineer to come as Virgin has been previously installed before , so they sent the quick start up kit , I’ve had a look around the house fo...
So I received my hub3 quick installation kit today (never used virgin before ) plugged it all in 2 hours later no solid white light still flashing green. So I called an advisor went through the process of what I just done advisor had to do a manual a...
Hi,I live on a new build estate serviced by OFNL. Virgin have announced a partnership with OFNL. Virgin has recently come to my village. Parts of the new build estate are showing available on the virgin broadband checker. Including the house next doo...
Hi there,I wanted to message on here to see if someone could actually help as no one on the pre installs team or anyone through Web chat seems to help. I was supposed to have my external work completed on the 30th of January but this has just been ge...
Hi,I have been a customer with Virgin Media for around 9 years and I was paying for my services "out of contract" meaning I had already paid the minimum term. I recently bought a home and wanted to move my services to my new address, I requested that...
Haven't received any packaging for a router I need to send back. Could anyone help?
