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Return packaging not delivered

Joining in

Haven't received any packaging for a router I need to send back. Could anyone help?


Very Insightful Person
Very Insightful Person

Hi @Samrnewton 

What equipment  do you have as not all equipment needs returning?   You can check < here > 

If you do need to return that equipment then you can order the returns packaging online


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Joining in

I'm having the same issue and to top it off I've requested it be sent again as I was advised and STILL I get a text saying I will be charged 40£ for not returning it. 

If I do I'm filing a chargeback with my bank. Maybe virgin media should learn to use anything else other than Snail Mail that costs pennies when they need to send you time sensitive things. 

Tuning in

I had this problem and requested that they send the packaging again after they threatened me with a £40 charge.  Two days later a Virgin guy knocked on my door and collected the kit.  I got an email confirming they had collected it.  The packaging arrived the next day!

Hi @aleksandrovdesi 

Thanks for posting and welcome to the community.

Sorry to hear of the returns packaging not arriving. If it's easier for you, you can take it to your local O2 store - they can return it for you 🙂

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill