Returned parcel not delivered
I returned my parcel to virgin by yodel and as of yet still have had no conformation it has arrived ! I keep getting threatening texts from virgin saying I’m going to get charged if equipment not returned by 31/1/25 I’m already having a nightmare with virgin as I left them and they charged my account and I’m still waiting for a refund 30 days later @ virgin what am I suppose to do now about the parcel return as yodel or you have it but it’s not been updated and I refuse to get charged yet again and have to fight for a refund !!
The reply from yelexa6053 is an AI generated response. An increasing number of AI posts keep appearing on the forum.
It is not your responsibility to chase up the missing package with Yodel. If you have returned it, as instructed, then you have complied with VM's requirements.
A VM forum team person should reply here to your topic (usually within a few days). If you have the Yodel tracking number they should be able to take this from you via PM to record it on your account.
VM runs such a disjointed operation, with multiple sub-contractors carrying out different tasks, that it might not stop the text messages but at least you will have logged the return on here.