Returns packaging
Hello support staff, I’d like some help.
as you can probably tell by my username, I’m not impressed with Virgin as a company. I started an account with Virgin and there was a mismatch with the hubs that were sent. Your phone staff were unable to help, and when I say unable, I mean I wasted 5 hours of my life on the phone to them only to be told I’d been lied to all along.
I decided to cancel my entire account within the cooling off period, so here we are
Virgin sent me 4 hubs.. yes, 4. three of them have been returned but I still have in my possession, one. I would love to return it to you, I really would. I’ve called countless times to try and get some returns packaging only to be told “wait 48 hours”.
no, no I won’t. Virgin are repeatedly sending me text messages and emails threatening a charge on my account if I don’t return this router.
Please. Please collect your router.
.
Hello not_vry_happy,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’ve had and are still having with your equipment return and everything else that you have mentioned in your posts. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
