on 17-10-2023 09:53
Out side box is broken all the wire are uncovered I have been phoning virgin but as no way to talk to some one about it
Answered! Go to Answer
on 17-10-2023 10:49
Please post a photo to allow VM to assess the damage. If you wait here a day or two a VM Mod will pick this up and discuss.
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on 17-10-2023 10:49
Please post a photo to allow VM to assess the damage. If you wait here a day or two a VM Mod will pick this up and discuss.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 30-10-2023 19:55
still no answer from virgin
on 30-10-2023 20:20
Hi maca3,
Thanks for your post and welcome to the community.
Sorry to see that your external box seems to be damaged, we'll need to get that replaced.
So we can I've dropped you a PM to discuss further.
The message will appear within the envelope icon.
Regards,