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Hub 5x

stemac223
Tuning in

Just had my new installation installed yesterday after nearly 7 week wait with a problem with the outside installation,  I have a 1gb package,   I am not happy with the Hub 5x as it has not got modem mode, with spending £600+ on a New Asus router over a month ago ready to be install on my new connection,, then find out no modem mode 😭 a Quick question will it be rolled out soon? As I am now considering cancelling my subscription 

9 REPLIES 9

jpeg1
Alessandro Volta

There's a long thread about this somewhere on the forum, but the brief answer is that there has been no definitive statement from VM that modem mode will be released. The 5x has been in use for a year now, so you can draw your own conclusions. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

It's not looking good then if its still not released after 1 year,  I've been reading posts on the subject, now thinking about double Nat, but not sure as never done it before,  come on Virgin pull your finger out and sort modem mode,  

jpeg1
Alessandro Volta

Personally I wouldn't consider double NAT, but if you are aware of the consequences then it will work.  It seems a very unfortunate way to start off a new broadband service. 

What I would suggest is that if you do decide to cancel you make it very clear why you are doing so, as it might just influence their decision and help others. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

legacy1
Alessandro Volta

Their is another way VM can do modem mode and pass the WAN IP through to are device allowing the hub to have the WAN IP too it means that we be on fixed given MAC no matter what MAC we use to get the WAN IP but it be better then what they are hoping people will roll over.😤

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Yeah I've been looking into double Nat and it's not appearing to me,  Virgin offered 2 months free as a good will gesture 🙂  at the moment I've got a £600 modem sitting in its box doing nothing, so not really much of a gesture,  I've called virgin and was put through to a UK centre and told them I might decide to cancel because of the modem mode issue, 

jbrennand
Very Insightful Person
Very Insightful Person

This issue is being dealt with at a higher level than the CS help desk - they will have no helpful information on any roll out. 

Hopefully a VM person with some more info can comment here soon.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

asim18
Fibre optic

If your services were installed yesterday, keep in mind the cooling off period which I believe is 14 days(?)

The 2 month free sounds to me like they are trying to lapse your cooling off period.

Actively blocking the pletora of excellent modems from real networking manufacturers is the absolute saddest thing an ISP can possibly do.

The realease of the Hub5x marks an important epoch in the history of the internet.

The internet, at least the internet of the UK, is now on course to be wholly seized by corporate money-milkers. VM is pioneering the end of industry standard interoperability. Highly secure and constantly updated IP routing hardware is being banned in support of the horrible, cheaply produced, never updated, terrible firmware "Hubs" which aren't even hubs!!!!

This is a very, very sad time in the grand history of the internet.

We have lost, we have been defeated.

IPFreely
Fibre optic

Between Legacy popping in with something full of technical words yet completely incoherent and the immediately above this thread delivers. 

They've some internal IT challenges due to how they monitor the cable modems and that not translating well to PON where, unlike cable modems, every ONT does not have an IP address. If/when they and Nexfibre get the basic monitoring sorted without relying on the Hub5x having an IP address on the WAN they'll be good to go.

The XGSPON overbuild going live in some areas should be a positive step forward here as its indicates back end systems are progressing. 

Perhaps they should've gone with EPON and DPoE rather than XGSPON. 


@legacy1 wrote:

Their is another way VM can do modem mode and pass the WAN IP through to are device allowing the hub to have the WAN IP too it means that we be on fixed given MAC no matter what MAC we use to get the WAN IP but it be better then what they are hoping people will roll over.😤


Which is?