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JohnSouth104's avatar
JohnSouth104
Joining in
23 days ago
Solved

Using FileZilla FTP with Hub 5x

We've just installed fibre broadband that comes with a broadband HUB 5x.

It works well for general web access but not with FileZILLA for FTP connections.  I just get FTP connection refused.  

I've been trying for 2 days now to solve the problem with firewall settings and such, but no success.

Has anyone had a similar problem or can give advice.

Thanks

FileZilla
FTP
hub 5x
  • JohnSouth104's avatar
    JohnSouth104
    15 days ago

    Solved! I solved the problem by using a different file transfer tool: WinSCP.    This uses a different protocol: SFTP (SSH File Share Protocol) instead of FTP and works fine with by 5x hub.  You just need to allow Port 22 on the firewalls.

    There's a lot of feeling out there against FTP as being dated and insucure.  So I'm happy with this solution.  Thanks everyone for your comments.

     

17 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    21 days ago

    Hi JohnSouth104 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with FileZILLA. With Full Fibre and the Hub that we have that is associated for that service we do have restrictions in place where you are unable to change aspects the Hub settings and security protocols to cater for third party connections and equipment this does also include FTP sites.

    Currently there is no plans to make this available for our Full Fibre customers, we do apologise. 

    • legacy1's avatar
      legacy1
      Alessandro Volta
      21 days ago

      So your saying Docsis is better than  Full Fibre? well stop the world I want to get off!

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    21 days ago

    Just a thought, have you tried disabling Parental Controls in your VM account?

  • legacy1's avatar
    legacy1
    Alessandro Volta
    21 days ago

    Ohh no hub 5x having FTP problems they really need to add modem mode.

    would this be you as the server or client? 

  • gitty's avatar
    gitty
    On our wavelength
    21 days ago

    Active mode? Try switching to passive mode. In this mode you are letting the server handle the extra complexity.

    • legacy1's avatar
      legacy1
      Alessandro Volta
      21 days ago

      Really you think most people or even the FTP client would not try both in 2025?

      The only person who uses  Active mode for FTP is just ME!

      • gitty's avatar
        gitty
        On our wavelength
        21 days ago

        I havn't used ftp for the last two decades or so, so I'm not sure how various clients behave nowdays. :) but connection issues with ftp are usually realted to this. Maybe the server cannot deal with passive mode either :)

  • legacy1's avatar
    legacy1
    Alessandro Volta
    21 days ago

    In any case VM just straight up wrong if they can't support FTP in 2025 what next HTTP, SSH telnet! ICMP! any UDP other then DNS!

    I think the hub 5x without modem mode is to make spying on people easier  

    • gitty's avatar
      gitty
      On our wavelength
      21 days ago

      If hub5x is missing the ftp awareness, manually forwarding some ports for data connections could be an option, if one needs to connect to a server that has trouble with passive mode.

      Does VM always provide a public ip?

      • legacy1's avatar
        legacy1
        Alessandro Volta
        21 days ago

        I'm guessing more the fact the person has and is using passive mode and it don't work with the hub 5x. Its unlikely a person would setup FTP as active only. Given how bad VM do things to the hub 5x it likely blocks FTP or expects HTTPS like packets to happen by looking deep at the packet flow.

        You can't just forward some ports for FTP in active   

         

  • JohnSouth104's avatar
    JohnSouth104
    Joining in
    15 days ago

    Solved! I solved the problem by using a different file transfer tool: WinSCP.    This uses a different protocol: SFTP (SSH File Share Protocol) instead of FTP and works fine with by 5x hub.  You just need to allow Port 22 on the firewalls.

    There's a lot of feeling out there against FTP as being dated and insucure.  So I'm happy with this solution.  Thanks everyone for your comments.