Wifi

[ianjayne]

Morning admins (or anyone else who may be interested!)

My wifi is once again intermittent today 13/6/24.

Area 14 BD2. I have done a hub (4) reset on the app and and reboot.  Still iffy. Tried again says -yet again hub has to be reset another 'up to 20 minutes'! 

Now says 'it looks like there was an issue when we tried to reset with hub'  Now trying a manual 'reset' Flashing blue/orange/green band. White band flashing White band steady   Still iffy, says there is an intermittent signal issue in my area (14)  YET AGAIN! And, as we now have a wifi phone we have no phone either. 

App says you are looking into this issue VM! ----------- Are you?

Can I offer a bit of advice VM, check your outside area cables for faults as they are degrading as discovered previously not too long ago either and if you don't sort this out very soon I will be submitting yet another loss of service claim (not the automated one by the way) and for all services this time as this is affecting, WIFI, TV and Land line

[Adduxi · Accepted solution]

If there is an area fault, VM will not send an engineer to check your kit until this fault is resolved.

If you wait here a day or two a VM Mod should pick this up and discuss directly with you.

In the meantime, I suggest you setup a BQM to monitor and record your incoming VM circuit.

www.thinkbroadband.com/ping

[ianjayne]

I'm aware they won't come out and I don't think its necessary either as previous issues have been outside with cable degradation and they know this, (cables installed by Yorkshire Cable in 1992/3 which their engineer said he had been warning his managers about for months - he actually was employed by YC and was around then so long on the job and he knew his stuff) They 'indicate' on the app there is an issue in the area, not that I rely on what they ever say.  This issue previously cost them quite a lot in service loss costs and I'm quite prepared to repeat the exercise.

I've set up the BQM account this time thanks.

[jbrennand]

For known faults..... Try calling the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[ianjayne]

John thanks I was aware of this number and have called it. ‘No faults with BB in my area at this time’. Maybe not. However with an intermittent fault that is very subjective. All is ok ATM is true but I’m not holding my breath 

[ianjayne]

Addit :- I can't check 'Service Status' as it's not 'currently available' as are a lot of pages and links. However that's when using Firefox.  Edge is OK.  But .....

18 hours????

[ianjayne]

Somehow this has been marked as a Go to Solution' Far from it!.

[ianjayne]

I’m unsure how reliable the fault line call actually is. 
Performed on line service checks and a service wifi fault was identified in my area 
Called this number which disagreed. 

[Matthew_ML]

Hey ianjayne, thank you for reaching out and I am sorry to hear this.

Let me send you an DM and we can run some tests 🙂

[ianjayne]

Just an update on this, an engineer came out 20/6/24 and removed my HUB4, he installed HUB 5 and all is well with regard to wifi..