QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Swapping Hub 3 to Hub 4

Hi allI will be getting my new Hub 4 today and was wondering how easy it is to set it up. Can I backup the config from the Hub 3 and restore it to the Hub 4? I have a range extender. Connected to this are a ring doorbell, and chime and I would like t...

james016 by Joining in
  • 6 replies
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New Customer needing Cable Repull

Hi, I have just moved into my new home, where after being advised by the previous owner, to use Virgin Media as my broadband provider. After signing up to the broadband and given the option of self install, I opted with that, being reasonably tech sa...

Hammo97 by Joining in
  • 3 replies
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Resolved! Virgin Media isn’t available at your new address (but I and my two neighbour had a point installed 3 year

Hi,I am looking to move my broadband to Virgin, virgin installed into my town 5 years ago and on my my house the dug a floor connection point next to my front gate and the same for my 2 neighbours. When I use the checker service my postcode is ok but...

Media Connect App

Hi all,could someone help me with getting the App to work. I’ve tried deleting/reinstalling it, turning off the Hub and calling the help line. Still the app doesn’t connect/see the hub.any help would be great thanks.

New build connection advice

Hi,Hoping for some insider knowledge her- never had Virgin fibre/TV before.Looks like I will need to install 250 Mb+ virgin broadband in my new house as BT network is only 40 Mb+ speed (busy household with multiple video/gaming streaming plus working...

Resolved! Hub 5 & VM Connect app

Hi guys,I've just upgraded to 1GB so now have a hub5. Unfortunately I can't connect it to the VM connect app. It constantly says it cannot find the hub.I have looked through posts and I've done everything that was suggested to no avail .Are there any...