on 08-06-2023 19:15
Hi Zach
i need to book an engineer to get a router moved but have no clue where to book this and came across this post, are you able to help?
on 08-06-2023 20:05
There will be a charge of £25.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 11-06-2023 13:45
Hi @Mrpmcfc thanks for posting and welcome to our community.
Thanks for bringing to our attention that you need to relocate your hub. I would love to help you with this. Tudor has advised you correctly regarding how to usually make the arrangement and the cost. However, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
on 12-06-2023 11:59
Hi @Mrpmcfc, thanks for getting back to me privately.
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have.
Regards
Lee_R