QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Green box knocked over

HelloA truck took out the green box in our street and we have all lost service.Can you give a ETA on when its going to be fixed, the guy on the phone said he was going to email us a date but it never came through and I don't fancy waiting on hold to ...

scribble by On our wavelength
  • 1 replies
  • 0 kudos

Failure to install wifi since nov 15th

I signed up to Virgin on Nov 3rd under the promise they could have me up and running with Broadband by Nov 15th.Its now Dec 12th and apart from 3 failed attempts and a 4th on the horizon, nothing has happened. The twitter account is useless. Call cen...

Ruts1 by Joining in
  • 5 replies
  • 0 kudos

Hub 5 Upgrade

Hello all hope you’re doing well,I was wondering if a Virgin Media representative on here could please try to sort me a Hub 5 upgrade, as new customers are now being offered them even on the ultimate volt bundle. I don’t use the Wi-Fi hubs either, as...

4 months no installation

I registered to get virgin media installed at my property 4 months ago. Multiple install dates and multiple re pull dates and multiple customer service calls later, there is no connection. Abruptly I get a call after being promised an installation at...

Muzam2 by Joining in
  • 2 replies
  • 0 kudos

Booking an engineer

Spent over an hour on the phone trying to book em engineer to come out and install a wall socket so I can connect my HUB. Just moved into a new property, had the HUB but nothing to connect it to. After repeatedly telling the customer service adviser ...

Resolved! Moving Hub

I'd like to move my Hub downstairs next my TV box. I have a box on the wall that feeds the coaxial cable into the house but it only has one connection. Can I buy some kind of splitter or do I need to get Virgin into the house to re-cable? There is no...

dtrance by Tuning in
  • 2 replies
  • 0 kudos

no welcome email

I have received the box, plugged in and working. Received email to say I hadn't activated my services and to send box back if I didn't want the.I also ordered the stream and I can't get that working, get to the language screen and then screen goes bl...

Installation date postponing

We've had an issue with Virgin media postponing our installation data. After three postpones, we are now left without internet.Our original contract start date was 25th October. This date was then moved to 14th November, last minute, without any emai...