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Hub3

RickLincs
On our wavelength

on ‎27-10-2023 13:37

Suspect problem with my hub3. Tried the reset on the back, tried the turning off and rebooting, but still the problem of my smart tv not being able to connect wifi and a pinkish light on the hub.

Lost for options now.

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎27-10-2023 14:36

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Are wired connections working?   Are any other devices connected by Wifi? Have you tried resetting the TV and checking the date and time are correct?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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RickLincs
On our wavelength
In response to Adduxi

on ‎27-10-2023 16:36

Done the usual checks, rebooted the hub etc as that's what was suggested by Virgin. Hub still shows a constant pink/red light when its all done, not the steady white light virgin say it should have.

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Client62
Legend

on ‎27-10-2023 21:48

Is it just the TV that is not working on WI-Fi but mobiles / laptops are fine ?

If yes, suspect the VM Connect app been used and in error the TV has been paused.

If no & Wi-Fi is working for any device, a Magenta LED may mean the Hub 3 is in Modem mode.

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