QuickStart, set up and connections
Installing and configuring your kit
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Cooling off period - business

HiI am already a residential customer but needed broadband in a 2nd property. Unfortunately the other property used to be a business (now residential) but the address change has not been processed on VM systems. For this reason the only service avail...

Booooom by Joining in
  • 497 Views
  • 2 replies
  • 0 kudos

Unable to confirm order

Hi I’m a new customer waiting for installation confirmation and contract confirmation.so far have made 4 lengthy phone calls to the customer service team. This is a very very slow and frustrating process. Especially as the main issue is I have no acc...

Hanging, unsafe cables

HiI've still got issues with cables hanging across units and other structures at the rear of one of our blocks. I raised this several months ago. Please can you advise when this will be addressed?Many thanksMichelle CarsonNeighbourhood Response Offic...

HA2_0-1710247730743.jpeg
HA2 by Tuning in
  • 437 Views
  • 1 replies
  • 0 kudos

Missold contract and again lied to

Recently took a new contract with virgin mediaon the 24 February was told at point of sale there will be no increase to your price till april2025yesterday received a email saying price going up by 8.8%in April???????Placed a complaint as basically no...

Carlos44 by Tuning in
  • 730 Views
  • 7 replies
  • 0 kudos

Quick start delivery not turned up

I renewed my contract with Virgin as was told about recieving new equipment, brilliant! However I've had a text from Virgin saying it will be delivered tomorrow, nothing from Yodel.Tomorrow comes, no delivery and 4 failed customer service conversatio...