Wi-Fi pods

[Cowshat]

Hello just had broadband installed and the engineers both said it needs pods to reach the office . 
they said they don’t carry them and to order online 

please can someone tell me where as when I try on chat no one answers 

many thanks 

[newapollo]

Hi @Cowshat 

The pods are free if you are on the Gig1 speed,  or on one of the Volt packages, otherwise they are £8 a month.

Please see this message from the <<< pinned post >>> for help in ordering the wifi pods

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est)

The info below is a copy paste of the steps provided by @John_GS  (Forum Team)

Please can you try the below steps for me on the app as it should help sort this;

• Tap Start the scan 
• Then Start the scan again 
• While connect to WiFi, Tap I’m ready 
• Wait 2 mintues for Scan 
• Scan complete, Tap continue 
• Tap Add a room, Tap the room you're in 
• Start the Scan (do this in every room) 
• Scan complete 
• Tap Optimise WiFi now if an option 
• If so, Tap Optimise 
• Optimisation complete, Tap Rescan room,  Tap Start Scan 
• Tap Order a WiFi Booster if an option

[Cowshat]

Many thanks 

think I’ve finally ordered one we shall see 

the signal drops off completely then bounces back and they don’t seem to believe me . 
see if one comes 🙈

[Cowshat]

Well thought I’d managed to order one 

how long do they take to come 

in my cooling down period so ready to tell em to do one can’t even get a good signal directly above the router. 
why are they so difficult to get a pod ? Or two 

[Nathan_B]

Hi there @Cowshat 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you've been having issues with having WIFI Pods sent, I'll certainly be happy to help arrange these for you.

I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

[Cowshat]

Thank you 

it’s driving me mad not getting signal 

[Nathan_B]

Thanks for chatting with me via PM @Cowshat 😊 I'm glad to have been able to assist you in getting the Pod ordered.

Please keep us updated with how you get in with this, if you need any further help, we'll be happy to assist.

Regards

Nathan

[Cowshat]

Good evening ,

pod seemed to work well till sat sun when internet kept turning off . Would it be possible to send another please to boost hal way . Many thanks john 

[newapollo]

Hi @Cowshat 

Iif you need additional pods you can order them by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?

If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.

(You need to wait 7 days between ordering each one)