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Hub 5 stuck in reboot loop

Joining in

I've just got back from being away for a month and apparently the internet has been working absolutely perfectly the whole time.

I've had suspicions it's my phone that messes with the WiFi for a while, is that crazy??

Hub 5 is currently stuck in a loop of solid white light then pulsing white light. The network appears in the available networks list briefly, if I manage to connect it's "connected without internet", then the network vanishes. Rinse repeat .

With WiFi off on my phone the same happens on my iPad.

And the ethernet pc has a long running issue where a router reboot is needed to connect (almost) every time, even when the WiFi is workinf on other devices juat fine - which is why I originally rebooted the router and set this reboot loop off today!

It's such a complicated one to explain...


Very Insightful Person
Very Insightful Person

Can you post up the data as per this...


Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in (or - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.

Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

    Also,     If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK



I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi @choll 

Welcome to the community forums 

Sorry to hear you're having issues with your broadband at this time. 

I haven't been able to locate you on the systems at our side. If rebooting and pin hole resetting the router has not helped resolve the issue does our status checker show any outages affecting you currently? You can also call our status line on 0800 561 0061 or check your My Virgin Media for more information. 

If there is no issues identified, what does it show when you run through the checks on 'still having issues?'

Keep us posted and please share the information @jbrennand has kindly advised as this will really help us investigate this further. 

Here to help 🙂
Virgin Media Forums Agent