Forum Discussion

Amarok's avatar
Amarok
Tuning in
3 years ago
Solved

V6 Box Reboot loop and animated download arrow ?

HI

I followed the option to delete all recordings from the menu, on reboot it reported installing program please wait and the box has been in a boot loop ever since. Powered off, disconnected, re-connected, reset internet, all still in a loop from Welcome, to an animated download arrow and a message telling me it may take several hours. 

3 hours later Still not functioning.. all help appreciated. 

Thanks

  • Hi Amarok 

    Try the following, it's worled for some forum members.

    Turn off the V6 at switch;  then on the V6 box  hold down both the power button and the +button at the same time.

    Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds.

    The box should reboot, the power button will turn blue, and it should  reset and boot up normally

  • japitts's avatar
    japitts
    Very Insightful Person

    Out of curiosity, what was your reason for using this reset option?

    Regardless, it's done now - take a read of the sticky at the top of this forum, here 

    You can either call into TV Faults on 150/0345 4541111 to report your broken box, or wait on here (might be a day or so) for VM staff to respond.

    You're likely to need a tech visit and potentially a replacement V6.

    • Amarok's avatar
      Amarok
      Tuning in

      Well there are two options clear down the entire V6 box or delete All recordings and planned recordings. I had 100+ recordings and 100+ planned recordings so selected the option I needed. BUT low and behold this looks to have killed the Box 

       

      Make sense ?

      Kind regards

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Hi Amarok 

        Try the following, it's worled for some forum members.

        Turn off the V6 at switch;  then on the V6 box  hold down both the power button and the +button at the same time.

        Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds.

        The box should reboot, the power button will turn blue, and it should  reset and boot up normally