V6 Box rebooting loop and HDD making strange noise
My Virgin Media Box has rebooted by itself and is now stuck in a reboot loop and there's a weird noise coming from the HDD.
It will show the welcome screen like normal then to a black screen then boot back to the welcome screen, there's also a strange sound coming from the HDD. Sometimes it will show a down arrow with a VM box icon like its updating but it will just reboot back again and start the cycle again. It's been doing this for the past 3 hours so far.
This is the noise coming from the Box (I'm assuming its the HDD)
I tried phoning support but was told something about them sending a signal down and waiting 24 hours.
But to me the HDD sounds knackered 😐
ploggy wrote:But to me the HDD sounds knackered
I agree with you. Assuming this was explained to the faults agent, then either they've not understood or they're following a (bad) script very badly. Either way - forget waiting for the "signal" and callback, hopefully you'll get another agent who achieves the correct outcome.
You want, at the very least, a fault visit from a tech who'll then swap the box out. Very occasionally replacement V6 are sent out for self-install, but tech visits normally allow for faulty kit to be returned quickly for potential refurb. That, and Mr Customer doesn't need to do any lifting themselves.
