That number no longer works if you haven't got a mobile! I have tried and tried, ALL numbers given on your webpages are only if you have a mobile, or for paying online, but there is a problem here as well, the site for one off payment does not work either; every time I have hassle trying to pay over the phone, a simple job I would have thought? A lot of defunct numbers as well; what do I do???

Hi londonevie99 Try calling 0800 064 3777 (screenshot below from https://www.virginmedia.com/help/billing-and-payment/make-a-payment )

Unable to make payment | Virgin Media Community

londonevie99
Joining in
10 months ago
Could I have a possible reply here??? Otherwise I cannot pay anything!
- Cardiffman282
  Wise owl
  10 months ago
  Evie it can take the VM forum team a day or two to reply.
- Akua_A
  Forum Team
  10 months ago
  Sorry to hear you are still having issues when trying to make payments londonevie99 This is certainly not ideal. What happens when trying to make payments here https://www.virginmedia.com/help/billing-and-payment/make-a-payment Do you get an error message? Does this happen on multiple devices and browsers?
  
  Thanks,
  - londonevie99
    Joining in
    10 months ago
    When I click to go to the next step, nothing happens, nothings moves at all.
goslow
Alessandro Volta
10 months ago
It can take several days for VM forum team members to reply to topics depending upon when they are working.
What happens when you use the 0800 number above? That is a freephone number so should not be chargeable from either landline or mobile.