Solved
Manual payments
Can I make manual payments instead of DD pay over the phone
Hi Natasha6
You can pay over the phone or online. See /billing-and-payment/make-a-payment
The info below is from the above link
How to pay over the phone
You can contact us by calling 0800 064 3777
You’ll need Your Account number and area reference number which you’ll find on your bill.
Once you’ve made a payment, we can securely save your card details so that if you phone us again it’ll be easier for you to make a payment.
If you’re making a card payment as a Direct Debit customer, this will not reduce or cancel any Direct Debit payments you’re making.
