Strange message on my hub 5 logs
I had a problem with my internet connection some time ago, 11 months to be exact, high T3 and T4 timeouts and hub 5 rebooting itself to correct the faults. I had numerous engineers come out, had inside cabling replaced 4 times and exterior cabling checked and replaced twice. I now getting the same fault appear on my virgin media, "intermittent area fault". Last time it was down to someone in my area connecting a faulty piece of equipment, also noticed a new fault fault I've not seen before on the Hub 5 logs.
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1.
I'm on the 1GB service, anyone got any ideas as to what the problem might be this time?
Thanks for sharing this — your logs look similar to mine, and I’ve also been chasing the cause of the same RNG-RSP CCAP Commanded Power in Excess of 6 dB Below DRW messages. I’ve also had DOCSIS 3.1 channels available, but the modem keeps falling back to 3.0 due to ranging failures.Given you've had external cabling replaced twice and the error is still present, that really does suggest this isn’t a cabling issue but more likely a provisioning or CMTS config mismatch, especially if upstream power remains high or unstable.
If enough of us are seeing the same thing, it may point to a broader config or node-level issue. Let me know if your upstream power is also around 51–52 dBmV?