Forum Discussion

Data's avatar
Data
Dialled in
23 days ago
Solved

Log in and strange charge

Hi,

I have a charge showing on my bank statement from VM that appears to be from a mobile phone that should be paid for by now. Unfortunately, even though VMo2 says I have verified my password, I cannot log in because every time I try, I am told my password is not verified, so I have two problems.

 

Please help.

  • Data's avatar
    Data
    23 days ago

    Hi Vikki, thanks for responding.

    I couldn't get into the VMo2 site. Every time, my password was not verified, even though my email was.

    Four browsers later and many attempts, including entering emailed codes, linking my account etc and I finally got the advice I could not be logged in and try another device. In desperation, and though I had already exhausted my login attempts on the app, I tried the O2 app again, where once more my password was not verified, so I used my email address and finally got in. I chose the fingerprint option and now get in straight away.

    About an hour's work.

    All's well that ends well I guess, though I don't have the patience I used to have for running in circles, nor the eyesight.

    Take care all

5 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    23 days ago

    Hi Data,

    You've posted in the Cable account forum, however it seems you are looking for information regarding payments for a mobile handset.

    If that's the case then you can log in here to view your credit agreement details, payments and end date. If you're unable to log in due to forgetting your details, then let a member of the forum team know and they can send a security key reminder.

    Or you can contact the dedicated team on 0345 602 4420. They will be able to assist with your query.

  • Data's avatar
    Data
    Dialled in
    23 days ago

    Thank you newapollo, help appreciated.

    It seems I still have a payment to go then it's done. I thought it was gone b4 now. Oh well, problem of the charge seems solved, just the login now.

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      23 days ago

      Hi Data,

      Thanks for your post and welcome to our community. 

      We're happy to hear you have now been able to view your loan agreement plan.

      Are you still having issues logging into your My Virgin Media account?

      If so, could you please let us know what you're seeing when you try to log in here? What exactly is the error message please?

      Please pop back to us when you can. 

  • Data's avatar
    Data
    Dialled in
    23 days ago

    Hi Vikki, thanks for responding.

    I couldn't get into the VMo2 site. Every time, my password was not verified, even though my email was.

    Four browsers later and many attempts, including entering emailed codes, linking my account etc and I finally got the advice I could not be logged in and try another device. In desperation, and though I had already exhausted my login attempts on the app, I tried the O2 app again, where once more my password was not verified, so I used my email address and finally got in. I chose the fingerprint option and now get in straight away.

    About an hour's work.

    All's well that ends well I guess, though I don't have the patience I used to have for running in circles, nor the eyesight.

    Take care all