Nathan_B
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Re: Hub 5 keeps disconnecting
Hi sheila35 I'm afraid our community forum is about to enter a period of downtime, so we’re unable offer further support here for the moment. But don’t worry, our team is still available and ready to help you through our other support channels. You can reach us via private message on Instagram or Facebook Messenger: 📘 Facebook: https://www.facebook.com/virginmedia/ 📸 Instagram: VirginMedia You can also find more ways to get in touch with us here: 👉 http://virg.in/contactvm Thanks for your patience, and we’ll be back on the forum as soon as we can. Regards Nathan14Views0likes0CommentsRe: U&Drama stuttering
Hi all, thanks for the replies on this thread 😊 I've checked to see if there were any wider issues reported with this over the weekend and haven't seen anything. How is everything looking now. If things continue please reply back so this can be flagged to the support teams. Regards Nathan32Views0likes1CommentRe: Smart devices no longer connecting to wi-fi
Hi there ljohn1974 😊 Welcome to the forum and thanks for your post. Sorry to see you're having issues with these smart devices connecting to WiFi. As Client62 has suggested it may be worth checking to see if splitting the network connection. The instructions for it can be found 👉 https://community.virginmedia.com/discussions/Wireless/separate-wifi-network-for-electric-heaters/5594421 Let us know if this helps. Regards Nathan28Views0likes0CommentsRe: Back again with unresolved high Power (dBmV)
Hi there GoNz0 😊 Welcome back to the forum and thanks for your post. Sorry to see that you've been having these ongoing issues, usually if the engineers have referred to the network team they would be in touch. As you haven't heard anything I'll be happy to check this for you. I'll send you a PM to confirm your details so this can be checked. Regards Nathan6Views0likes0CommentsRe: Installation Death Loop
Hi there mickage 😊 Welcome to our forum and thanks for your post. Sorry to see that there has been such a delay with your installation. I can certainly see how frustrating this would be. I'll pop you a PM to confirm your details so this can be checked. Regards Nathan46Views0likes0CommentsRe: Wi-Fi drops constantly
Hi there naz1001 😊 Welcome to our forum and thanks for your post. Sorry to see that your WiFi is continuing to drop after the Hub has been changed. This certainly sounds like something that would need further investigation. However, I'm afraid our community forum is about to enter a period of downtime, so we’re unable offer further support here for the moment. But don’t worry, our team is still available and ready to help you through our other support channels. You can reach us via private message on Instagram or Facebook Messenger: 📘 Facebook: https://www.facebook.com/virginmedia/ 📸 Instagram: VirginMedia You can also find more ways to get in touch with us here: 👉 http://virg.in/contactvm Thanks for your patience, and we’ll be back on the forum as soon as we can. Regards Nathan3Views0likes0CommentsRe: Drop outs
Thanks for letting us know. I'm afraid our community forum is about to enter a period of downtime, so we’re unable offer further support here for the moment. But don’t worry, our team is still available and ready to help you through our other support channels. You can reach us via private message on Instagram or Facebook Messenger: 📘 Facebook: https://www.facebook.com/virginmedia/ 📸 Instagram: VirginMedia You can also find more ways to get in touch with us here: 👉 http://virg.in/contactvm Thanks for your patience, and we’ll be back on the forum as soon as we can. Regards Nathan2Views0likes0CommentsRe: Very Slow Speed
Hi there pt4suk 😊 Welcome to our forum and thanks for your post. Sorry to see that your speeds are not as expected. Are you seeing this on both wired and wireless connections? The speeds that you get at home will, of course, depend on a variety of factors; it can depend on your package, what devices you have and how many, how those devices are connected, and many other things. We have a download speed guarantee, and this will show the minimum speed that we would expect for all our packages. You can take a look at that here: https://virg.in/speedsexplained If it's just the WiFi and all things are looking good over a wired connection, we have some helpful pages to get the best from your WiFi. We recommend starting here: https://virg.in/wifisos Let us know how you get on with this. Regards Nathan8Views0likes0Comments