Nathan_B
Forum TeamJoined 8 years ago
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Re: Been charged an installation fee
Hi there Daycat 👋 Welcome to our forum and thanks for your post 😊 Sorry to see that the promised credits have not been added to your account. I'll certainly be happy to check this for you. I'll pop you a PM to confirm your details so this can be done. Regards Nathan71Views0likes0CommentsRe: Installation issues
Thanks for clarifying. Sorry to see that there was some confusion from the team regarding the TV service. I'm sure the team will have rectified this for you as advised. However, I'll be happy to double check this for you so I'll pop you a PM to confirm your details. Regards Nathan29Views0likes0CommentsRe: Yet again disgraceful service
Hi there brettbrtsk 👋 Welcome back to our forum and thanks for your post 😊 I'm sorry to see that things have been added to your mums account again without any permission. This certainly isn't the level of service we'd expect. I'll pop you a PM to confirm your details so I can take a look at this. Regards Nathan71Views0likes2CommentsRe: Port my BT number to my new virgin phone service
Hi there Para_handy 👋 Welcome to our forum and also to Virgin 😊 Thanks for your post. Sorry to see that your number has not yet been ported. I'll certainly be happy to check this for you. I'd advise keeping the landline open with BT for now as it would need to be active for us to bring your number over. In the meantime I'll pop you a PM to confirm your details to check the status of the port. Regards Nathan34Views0likes0CommentsRe: Green screen on tv says serious problem with dvr!
Hi there shellfitzy 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you're having this fault with your TV service. I'll be happy to help arrange an engineer for you if needed. I'll pop you a PM to confirm your details. Regards Nathan51Views0likes0CommentsRe: Disney plus app not working on WiFi devices
Hi there Col_H 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you're having this issue with Disney+ on these devices. Just to confirm, have you been able to log out, then delete and reinstall the apps to see if this helps? Let us know. Regards Nathan1.1KViews1like2CommentsRe: Unable to access my Webmail - 403 Forbidden
Hi there Cackle01 👋 Welcome to our forum and thanks for your post 😊 Sorry to see that you've been having issues accessing your webmail. We've not been made aware of any issues on our end with this in the last day or so. Have you been able to access this since posting this? If not, please pop back here so we can take a look at this further. Regards Nathan132Views0likes5CommentsRe: Pre contract documents, how to I proceed, current prices wrong
Hi there ajo 👋 Welcome back to our forum and thanks for your post 😊 Sorry to see there's been some confusion regarding your contract. I'll be happy to check this for you so I'll pop you a PM to confirm your details. Regards Nathan39Views0likes0CommentsRe: New 18 month contract
Hi there fdj12 👋 Welcome to our forum and thanks for your post 😊 Sorry to see that this Sim has been arranged when you didn't want it. Usually if it's a Volt package a Sim would be included. I'll be happy to check and confirm the package details for you so I'll pop you a PM to confirm your details. Regards Nathan56Views2likes0CommentsRe: New package deal
Hi there ziqbal 👋 Welcome to our forum and thanks for your post 😊 Yes, as you've taken out a deal now you won't be impacted by the 2025 price rise. This will however not be exempt from the 2026 one. Let us know if you have any further questions. Regards Nathan115Views1like3Comments