Red light on Hub 3

[sig93]

Hi, 

My hub 3 is constantly showing a red light. I've checked online and it says it is overheating but it doesn't feel like it is. And I've checked it's not in modem mode. Any fixes for this?

[Daniel_Et]

Hi @sig93 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In the first instance, please follow the below steps in the following order:

• Turn the power switch off on the back of the Hub
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
• Use the power switch to turn the unit back on

If after following the steps the router doesn't boot back up after a few minutes, or the red light returns when it does, it will need replacing.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[sig93]

Hi Daniel, 

Thanks for getting back to me, I appreciate it.

I've tried these steps and it is still showing as red unfortunately.

How do I go about sorting a replacement please?

Thank you.

[Daniel_Et]

Hi @sig93, no problem at all.

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[cje85]

If it doesn't feel warm it's possible that a LED has failed inside, the Hub 3s are now 6 or 7 years old (if you've not had it that long, someone else probably had it before you) and the red light issue has become a very common complaint on here recently.

[Adduxi]

The problem is the red LED is the overheat warning and if the user can't be sure if the Hub is overheating or not, it is a fire risk.  VM can't afford to have faulty Hub 3's in customers premises.  It's a catch 22 situation really.