Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Quick question about Docsis 3.1
Hi All just had a quick question. I noticed a few peoples stats and theres mention 3.1 however as you can see below mine mentions docsis 3.0? do you know why this would be. I am gig1 customer on 1100mbps down and 104+ up. Cable Modem StatusItem Stat...
Can I get a hub 4?
I have a hub 3, I’d like to get a hub 4. Will Virgin provide one? Where do I ask?
Gig one fiber losing packets
Hi there.I`ve been on gig1 for probably around 2 years. I`ve had issues in the past and after a lot of toing and froing with virgin they came and replaced the line but it didn`t remedy the problem. It turned out to be a faulty superhub 4.All was well...
Resolved! Hub 3 , ethernet 100 /1000 ?
Hi all.Been having a few problems with internet keep dropping off/out and am a little reluctant to send for an engineer until I can understand better what`s happening.To add to probs, I`ve just bought a new Samsung smart tv and so I am determined to ...
Resolved! Broadband running 1/4 of speed since upgrade
Hi, Since upgrading to M500 broadband my speed has dropped to 120Mbps which I guess is well short of the minimum. Is this something that anyone else has experienced? As far as I am aware it was working fine beforehand,Thanks,Gary
Hub 3.0 Red Light
Good evening,My hub has been showing a red light for a while now.i have switched it off and on, carried out the pin reset (with and without cables plugged in) but unfortunately the red light is still showing.It is situated in a well ventilated area a...
Pods
I have used virgin scan app, but even if my connection was showing as poor it did not let me order pod. Advise please , as I am with my 14 days so considering leaving
Resolved! Hive Hub won't connect to Internet
We had a Virgin broadband outage for most of Saturday, and since then the Hive hub wont connect to the Internet. We get a constantly flashing green light, which means it's trying to get an Internet connection.Our internet connection is working though...
Gig1 only hitting 250mbps
Hello,I had my gig1 package installed yesterday, was told that i should get anywhere between 400mbps and 700mbps via wifi by my engineer. It has not gone above 250 even when next to the router and frequently im getting performance as low as 40mbps. A...
App can’t connect to router Hun 5
Hi, I have been trying to connect to my router via the IOS App for the last few weeks and still no luck! I have done everything it suggests, including restarting the router etc and still nothing. There is no VPN on my devices so nothing has been chan...
