Showing results for 
Search instead for 
Did you mean: 


Joining in

Since 5pm Monday night my wifi has stopped so have to use my mobile phone to do things. Very annoyed tried manual and automatic reboot but nothing works my hub shows connection then goes into authentication mode. Tried ringing in but the useless robot doesn't speak clearly so I get my memorable name wrong or so says the robot which locked out because of this. I'm a very unhappy chappy


Very Insightful Person
Very Insightful Person

Have you checked first for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.



I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi Andrewmans,

Thanks for using the Community Forums to get this issue with your connection looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

I can see jbrennand gave you some tips on how to check for faults in your area, were you able to follow the links and find any information that may explain your issues? 

If not, then please let us know how things are doing and we'll try to help further 🤗