Hub 5 no WiFi

[Cdms811]

Hi,

app prompted me to reset to hub which I have done but the WiFi is no longer visible. Have also done full power down and back on and attempted pinhole reset. No joy. Solid white light on hub bottom right, no other lights visible

Can anyone help?

[Client62]

Connect a laptop to the Hub 5 via a network cable, login in at http://192.168.0.1/   use the Hub password.

Check the Hub 5 Wireless settings:

1) does it look like the Wi-Fi is enabled for 2.4 & 5 GHz ?
2) is it using the expected SSIDs ?

[Martin_N]

Hi Cdms811,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your WiFi connection. 

We are happy to look into this. 

I will private message you now to confirm your details. 

^Martin