Hi there, I've just recently upgraded from hub3 to hub5 but now my 2 wifi pods won't connect to it. Is anyone able to tell me how to reset the WiFi pods so that they can hopefully connect to my new hub?
Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub. For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.
Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub. For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.
Thank you very much for your helpful reply. So now I have to brave the dreadfulness that is phoning virgin media up, Eek. Sorry but are you able to tell me why this information wasn't given to me when I recieved my new hub?
Well they said they would ring me back to reset my pods, but surprise surprise ice hard absolutely nothing from virgin. Virgins customer service trully is the worst I've ever had to deal with. Why must every simple thing be made into an ordeal with this company.
Yeah, this is just a ridiculous situation. Why on earth should anyone have to ring up their ISP to have to re-connect their WiFi access points to a new router? It doesn't make any sense whatsoever.
Personally, I'd never use any VM networking gear. I'd get my own router and access points from an actual networking manufacturer, preferably a chinese/asian company, like TP-Link, Huawei, Asus, D-Link.
You can't go wrong with proper networking gear straight from asia. VM's "Pods" are a joke product in my opinion.
You are probably correct, but I don't have the first clue about all that stuff.
I have the same issue. I have read on previous threads that a moderator will contact in a private message instead of having to ring customer service. If a mod could get in touch to sort my pod connection issue I would be grateful.
Thanks for reaching out to us Rich19731, and I'm sorry to hear of the issues with the Wi-Fi pod not connecting to the hub you have installed.
It may be worth reviewing this link to see what diagnostics are available to you to see if this can help resolve the issue you're currently experiencing
Do feel free to keep us updated if more assistance is required
Thanks,
David_Bn
Can you please help me at all?
I’ve spent hours on the phone and still not got anywhere
we had a replacement hub last week and the engineer didn’t warn us that the pods we already had would no longer connect.
I was told yesterday that it would be 24 hours while the technical team paired them to the new router and they would be in touch… they have not
i am now being told that they cannot do this and I somehow need to reset my pods myself by pressing a reset button on the pods (that doesn’t exist) I genuinely feel like I’m banging my head against a wall
