Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub. For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.
I have the same issue. I have read on previous threads that a moderator will contact in a private message instead of having to ring customer service. If a mod could get in touch to sort my pod connection issue I would be grateful.
Thanks for reaching out to us Rich19731, and I'm sorry to hear of the issues with the Wi-Fi pod not connecting to the hub you have installed.
It may be worth reviewing this link to see what diagnostics are available to you to see if this can help resolve the issue you're currently experiencing
Do feel free to keep us updated if more assistance is required
Thanks,
David_Bn
Can you please help me at all?
I’ve spent hours on the phone and still not got anywhere
we had a replacement hub last week and the engineer didn’t warn us that the pods we already had would no longer connect.
I was told yesterday that it would be 24 hours while the technical team paired them to the new router and they would be in touch… they have not
i am now being told that they cannot do this and I somehow need to reset my pods myself by pressing a reset button on the pods (that doesn’t exist) I genuinely feel like I’m banging my head against a wall
Hey Spears79, thank you for reaching out and I am sorry to hear this.
You just need to reset them, please follow these steps;
Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Plug the router's power cable back into the outlet. Plug the modem back in and wait until the modem has finished powering on. Wait at least 2 minutes for your Pods' LEDs to stop blinking.
Let us know if that fixes it or not.
