on 02-07-2023 11:16
Hi - I am having a similar problem with ordering a wifi pod. Is there a possibility you can assist me with this please
Thanks
Ken
[MOD EDIT: Post split to create own thread.]
Answered! Go to Answer
on 04-07-2023 10:08
Hey kennybea, thank you for reaching out and a warm welcome to the community I am sorry you are struggling to get a pod ordered.
Pods are free on certain packages such as 1GB or Volt otherwise they are £5 per month.
I will send you a PM now, please look out for the message in your inbox. Cheers
Matt - Forum Team
New around here?
on 02-07-2023 12:33
Wait here a couple of days for a VM Mod to pick this up and advise.
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on 02-07-2023 16:15
Unless VM Pods are bundled with your service, it is cheaper and quicker to buy your own Wireless Repeaters.
on 02-07-2023 18:52
Sorry to see you are having problems ordering the wifi pods.
They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month.
You need to use the Connect app to scan the wifi speeds. You need to perform the Home Scan in the area where the signal is low(est) The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.
If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.
The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one
VM will only send out one at a time, and there must be at least 7 days before ordering each one. It's up to three in total depending upon coverage.
Following that if you need additional pods you can order them by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?
on 04-07-2023 10:08
Hey kennybea, thank you for reaching out and a warm welcome to the community I am sorry you are struggling to get a pod ordered.
Pods are free on certain packages such as 1GB or Volt otherwise they are £5 per month.
I will send you a PM now, please look out for the message in your inbox. Cheers
Matt - Forum Team
New around here?