Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Trying to get Wi-Fi pods - no joy
Hey, yet again I’ve been having a seriously hard time with VM customer support.My internet is great when we’re in our kitchen or living room, but all but 1 of our bedrooms get no Wi-Fi signal at all, just due to the shape of our house. One Wi-Fi pod ...
Hub 4 red flashing lights
SW8 6/8/23. No fault reported on website. All rebooted and still nothing…test your hub doesn’t work just “sorry try again later”. All useless to a working from home situation. Waiting for a WhatsApp agent to reply now…digging in!
Huge download drops and cuts all the day - Broadband - Bromley BR1 3BP
Hi, I'm experiencing huge drops now & almost all the day, This issue started almost a week ago, I changed the cables, updated the router, checked everything, putting the router in a cold place, making sure it's not heated up, nothing seems to solve i...
Huge download drops and cuts all the day - Broadband - Bromley BR1 3BP
Hi, I'm experiencing huge drops now & almost all the day, This issue started almost a week ago, I changed the cables, updated the router, checked everything, putting the router in a cold place, making sure it's not heated up, nothing seems to solve i...
WiFi Pod requested
Is it me or is virginmedia the worst broadband/wifi company. Trying to get any improvement to it is impossible especially thru there awful apps. I've been trying to get the booster pods for ages now with zero success. Personally I feel a new hub is p...
Wi-Fi issues on some devices
Hello.I've got a weird problem, involving the Superhub 3. I'm on the M350 package.Sometimes some of my devices just stop working when on the Wifi. They will be connected but just won't do anything. For example, my laptop will say connected and have f...
Internet dropping a few times per day
Hi. I have just had a Hub 5 installed around 2 months ago, and I have now run into a problem. Every day, a few times, my internet goes off for around 2 minutes. I have a BQM set up now. Hopefully it can show some issues, as i just set it up - https:/...
Virgin internet speeds
Hi i have the 264gb package whenever i test my download speed's i get the guaranteed speed ,whenever i try to download a game or something it maxes out around 11gb . Im missing some fine print in the contract or they just rubbish?
I am not getting my virgin broadband confirmation date
Hello, I have ordered a student broadband into the place I have just moved in which previously had virgin media but I have not recieved a confirmation for my delivery date or the package please help
Replacement Booster
Hi there, can someone tell me how I can request a replacement WIFI booster without having to call? My current WIFI booster keeps failing regularly throughout the day (solid red connection light appears). See photo. I’ve tried the various guides on r...
