New WiFi not working

[Jeanette5]

We recently received a new hub and completed the setup as instructed. It was still not working so we spoke to the helpline who could not get it fixed. We had been told that an engineer would arrive today between 12 and 4, which has not happened. We have now been back on the helpline who have said we do not have an engineer coming today and are now setting it up for tomorrow. We’ve been well over 24 hours without internet now. 

[Client62]

For New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

[Sabrina_B]

Hi @Jeanette5 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have had with your service, I can see that you have reached out to our contact team. Can I please ask the status of your service now and did they manage to resolve your issues?

Let us know 

Sabrina