Lose internet access at exactly same time every day - can set my watch by it!

[PaulinLeeds]

I've been living with this for a few years and have searched for fellow sufferers but without success. Very simply at 3.11 pm every day I lose internet access for approximately 1 minute. It is entirely predictable and has been happening for years. The rest of the time my connection is stable (apart from the very occasional interruption). When the clocks change so does the interruption, it shifts to 4.11 pm !

Losing internet means Facetime calls and things like that drop out but then reconnect when internet access is restored. The connection is restored relatively quickly, much quicker than when I restart my hub 5, that takes a few minutes to restart and connect.

Have any of you gurus any idea what's causing this and more importantly how it can be fixed please?

[jbrennand]

Did you set up the BQM as I posted?  If so post it up - it will look similar to the one in Roger's signature.

You said...

" I use Phone Link on my windows pc and can see when the connection is dropped at 3.11pm as a message appears. Today I switched off wifi (and bluetooth) on my phone before 3.11 came around and this time the connection was not dropped. "

I am not familiar with "phone link (I am all Apple) but does this mean that if you switch your Android phone off before 3.11 - then there is no break in connectivity on any other device ?  If thats correct then therein lays your issue.

[PaulinLeeds]

[PaulinLeeds]

Hi. Sorry, mustn't have made myself clear enough. My phone was on and connected to my pc using the Phone Link app, the only thing I'd done differently was to turn off wifi and bluetooth on the phone. On this occasion the Phone Link was not interrupted at 3.11pm whereas it always is when wifi is switched on. The Echo dot lost its connection with the outside world at 3.11pm as it always does. Seems to me that its the wifi that's getting interrupted and because I'm using the Nova mesh I think this is the possible culprit. That said there's not much in the way of settings in the Nova app and certainly nothing that I can see that mentions doing something at 3.11pm.

[legacy1]

unplug your Powerline and see if it happens

[PaulinLeeds]

Ok, will try that tomorrow at 3.11pm !

[PaulinLeeds]

Well unfortunately that little experiment has only served to muddy the waters. Disconnected and unplugged the Powerline and this time Phone Link still lost its connection but the Echo Dot played on without an issue (although I'm not sure if the Echo has a buffer so a short interruption in signal might not always result in a drop out of sound).

I'm at a loss but happy to just let it go as its not much of a problem in the grand scheme of things. No idea if the huge numbers of RS errors in my downstream are indicative of a wider problem with my VM connection/installation but everything else seems to work.Anyway, VM are in touch on here privately so I'll see where that leads.

[Adduxi]

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@PaulinLeeds wrote:

<snip> . No idea if the huge numbers of RS errors in my downstream are indicative of a wider problem with my VM connection/installation <snip>

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A good circuit should have zero PostRS errors, or a very small number at a pinch.  It may not be your timing issue, but it needs fixed by VM for sure.  Until your circuit is stable without issues, you will never know?

[PaulinLeeds]

Well vm aren't sending me a new hub or doing anything about the issue but to be fair I'm not pressing them. As I say, everything is working OK and the RS errors don't seem to be causing any obvious problems so I'm happy to leave things alone. 

[Lee_R]

Hi @PaulinLeeds thanks for getting back to us.

And thanks for the update.  How have things been for you since your last post?

Regards

Lee_R

[PaulinLeeds]

Hi. Well, the 3.11pm disconnection from wi-fi still happens but it remains a mystery why and I'm just living with it. However, just checked my router and got the following downstream rs errors:-

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40 5785 625
2 Locked 40 5494566 3978549
3 Locked 39 7756491 5308594
4 Locked 39 6894243 5396675
5 Locked 40 10262093 5057517
6 Locked 40 19358862 7904057
7 Locked 40 15297927 10665508
8 Locked 40 10397829 331312
9 Locked 40 504440 3097
10 Locked 40 445468 2508
11 Locked 39 448386 2473
12 Locked 39 449264 2533
13 Locked 39 402580 2429
14 Locked 39 341330 1943
15 Locked 40 278602 1134
16 Locked 40 194970 316
17 Locked 40 132905 122
18 Locked 40 73006 116
19 Locked 40 35023 196
20 Locked 40 24578 1104
21 Locked 40 25728 1853
22 Locked 40 13714 669
23 Locked 40 1522 9
24 Locked 40 645 55
25 Locked 40 487 42
26 Locked 40 942 56
27 Locked 40 1352 83
28 Locked 40 951 85
29 Locked 40 625 42
30 Locked 40 351 25
31 Locked 40 291 28
32 Locked 40 457 34

Now, I haven't got the faintest idea what those numbers mean but earlier responders said they were a sign of a problem and need to be investigated and sorted. It looks, to my untrained eye, that the situation has got worse but I can't say I'm noticing any particular degradation in my internet connection and it chugs along fast enough (which is should cos I'm paying for 1gb!) So Lee_R perhaps you could shine a light on these numbers and let me know what should be done please. Many thanks