New Hub 3 won't connect to garden room

[Outkastarmada76]

Hi all,

I switched home broadband from Vodafone to Virgin at the weekend.

The router's working fine in the house.

HOWEVER - I have an armoured cable running from my house to a TP-Link access point in a garden room. Under Vodafone, it was working fine, and I had full connectivity. But under Virgin I get a 'connected, but no internet' message.

Does anyone have any idea what I need to do to get it connected...?

Thanks!

[legacy1]

VM hub is the problem VM don't understand

Put hub in modem mode get your own router with 1Gb ports then it will work

[RetiredATCO]

I presume the cable is an ethernet cable.

Does the access point show in the list of connected devices when you log into the HUB3 interface at 192.168.0.1 ?

Be aware that VM uses a different address range to some other ISPs so if the AP has a fixed IP address in the wrong range it will need changing.

[Client62]

A VM Hub in Router mode uses the IP range 192.168.0.xxx

192.168.0.1 is the Hub menu & Gateway IP

For Vodafone was the TP-Link Access Point configured for some other IP range perhaps 192.168.1.xxx
or for a Vodafone Gateway or DNS IPs that are now not available.

[fizz]

Your tp.link access point is notmon the ethernet network. I suspect you need to reset it and run the set up again on it.

[Outkastarmada76]

Hi, 

Yes, the cable is an ethernet cable.

The AP doesn't show up in the list of connected devices when I log into 192.168.0.1.

And for what it's worth. even when I plug the ethernet cable directly into the smart TV in the garden room (completely bypassing the AP), there's no connection.

I've run TP's set-up program many times, but I'm not convinced it's doing anything.

You mention the address range... how would I change that?

Thanks!

[Sephiroth]

Without being able to give you the precise settings menu details, this is what you have to do:

1/

Connect the TP-Link AP to a stand-alone device via WiFi.

2/

Go into the TP-Link settings menu and check that it's set into AP Mode.

3/

Turn off DHCP which will make it a slave of the VM Hub when turned on.

4/

Connect the TP-Link to your Hub.

5/

Reboot the TP-Link if it doesn't work immediately.

If I've missed out a step, someone will put me right.

Keep us posted.

[Client62]

"And for what it's worth. even when I plug the Ethernet cable directly into the smart TV in the garden room (completely bypassing the AP), there's no connection."

That is a very handy test and it should work - assuming the TV is configured to use its network port.

[RetiredATCO]

Sounds like either the cable or the plugs are faulty.

[Outkastarmada76]

All sorted! Thanks guys, really appreciate your help.