More Broadband Issues

[LeeVM]

Any chance you can look into my connection again? The packet loss is horrendous and is limiting my ability to do certain things online. One of which is the reason I pay for broadband in the first place.

Also, is this going to be a monthly thing?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fefb7860e70c0f554c09e8c5c4d53a8478...

[LeeVM]

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 331000000 4.400002 37.355988 QAM256 25
1 139000000 2.299999 38.605377 QAM256 1
2 147000000 2.599998 38.983261 QAM256 2
3 155000000 2.700001 38.605377 QAM256 3
4 163000000 2.200001 38.605377 QAM256 4
5 171000000 2.299999 37.355988 QAM256 5
6 179000000 2.799999 37.636276 QAM256 6
7 187000000 3.000000 37.636276 QAM256 7
8 195000000 2.700001 37.355988 QAM256 8
9 203000000 2.500000 37.636276 QAM256 9
10 211000000 2.599998 37.355988 QAM256 10
11 219000000 2.900002 37.355988 QAM256 11
12 227000000 3.000000 37.355988 QAM256 12
13 235000000 2.500000 37.355988 QAM256 13
14 243000000 2.500000 37.355988 QAM256 14
15 251000000 2.799999 37.355988 QAM256 15
16 259000000 3.599998 37.636276 QAM256 16
17 267000000 3.900002 37.636276 QAM256 17
18 275000000 3.599998 37.636276 QAM256 18
19 283000000 2.900002 37.355988 QAM256 19
20 291000000 2.900002 37.355988 QAM256 20
21 299000000 4.000000 37.636276 QAM256 21
22 307000000 4.800003 37.636276 QAM256 22
23 315000000 4.599998 37.355988 QAM256 23
24 323000000 4.599998 37.355988 QAM256 24
26 339000000 4.400002 37.636276 QAM256 26
27 347000000 5.099998 37.355988 QAM256 27
28 355000000 5.500000 37.355988 QAM256 28
29 363000000 5.199997 36.609653 QAM256 29
30 371000000 4.000000 36.386890 QAM256 30
31 379000000 3.799999 36.386890 QAM256 31
32 387000000 4.300003 36.386890 QAM256 32

3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 Locked 37.355988 0 0
1 Locked 38.605377 0 0
2 Locked 38.983261 0 0
3 Locked 38.605377 0 0
4 Locked 38.605377 0 0
5 Locked 37.355988 0 0
6 Locked 37.636276 0 0
7 Locked 37.636276 0 0
8 Locked 37.355988 0 0
9 Locked 37.636276 0 0
10 Locked 37.355988 0 0
11 Locked 37.355988 0 0
12 Locked 37.355988 0 0
13 Locked 37.355988 0 0
14 Locked 37.355988 0 0
15 Locked 37.355988 0 0
16 Locked 37.636276 0 0
17 Locked 37.636276 0 0
18 Locked 37.636276 0 0
19 Locked 37.355988 0 0
20 Locked 37.355988 0 0
21 Locked 37.636276 0 0
22 Locked 37.636276 0 0
23 Locked 37.355988 0 0
24 Locked 37.355988 0 0
26 Locked 37.636276 0 0
27 Locked 37.355988 0 0
28 Locked 37.355988 0 0
29 Locked 36.609653 0 0
30 Locked 36.386890 0 0
31 Locked 36.386890 0 0
32 Locked 36.386890 0 0

3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1840 QAM4096 759

3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 Locked 37 6.8 3385949353 0

[LeeVM]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 43100000 46.020599 5120 KSym/sec 64QAM 2
2 23600000 45.520599 5120 KSym/sec 64QAM 5
3 30100000 45.520599 5120 KSym/sec 64QAM 4
4 36600000 46.020599 5120 KSym/sec 64QAM 3
5 49600000 46.020599 5120 KSym/sec 64QAM 1

3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_ATDMA 0 0 0 0
2 US_TYPE_ATDMA 0 0 0 0
3 US_TYPE_ATDMA 0 0 0 0
4 US_TYPE_ATDMA 0 0 0 0
5 US_TYPE_ATDMA 0 0 0 0

3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10.0 34.8 2K QAM32

3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 200 53.9 2 0

[LeeVM]

Network Log
Time Priority Description
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
3 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Fri Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
6 US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Thu Feb
4 DBC-ACK not received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

[Joseph_B]

Hey @LeeVM,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, with this we would like to go about sending out a technician out to you to go about looking into the Hub and to see what they can do to improve your network, for this I will need to confirm some information from you via a private message.

Joe