Damaged wall socket cable

[IzzyBizzy12345]

My wall socket cable is damaged and I have no wifi. 

I have tested via the instructions multiple times and know this is the issue. The cable has come apart and I can see the silver wiring protruding. 

I need a new cable asap as the current cable is dangerous and I have no internet access.

I can't find an option to buy this online (all the ones advertised are different from the one I have) or speak to a human at virgin. I'm just being sent on a Merry go round of the same irrelevant info on the website and via text. Very frustrating.

Please send an engineer and / or new cable asap. 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Carley_S]

Hi @IzzyBizzy12345 

Welcome to the Community Forums. 

Sorry to hear of your service concerns and your damaged wall socket. We can see on the systems on our side that you've since been in touch with us and have actions in motion to get this investigated further. 

Please let us know if you've any further questions or concerns, we can provide general help and support via Community Forums if needed.