Forum Discussion

Cinnamon11's avatar
Cinnamon11
Tuning in
2 years ago
Solved

Diamond cable wall socket

As per the title, I’ve received my home installation kit, however my property currently has the old diamond cable wall socket in a very awkward place. Are you able to provide a longer round cable, as the current one provided is far to short?

  • goslow's avatar
    goslow
    2 years ago

    A VM forum team member should reply here eventually but it may well be several days before they reply.

  • goslow's avatar
    goslow
    Alessandro Volta

    The contact info for a technician visit is the same as given on your topic from yesterday for pre-installation and delivery team on 0800 052 1734.

    VM can provide longer cables but, if the socket is in the wrong place, you should get a VM tech to move it where you want it and make sure you have a suitable connecting lead.

    • Cinnamon11's avatar
      Cinnamon11
      Tuning in

      Just edited my post. The wall socket is useable, but a longer cable is required as the socket is on the opposite side of where my current router is.

      • goslow's avatar
        goslow
        Alessandro Volta

        I have edited my original post in reply!

        I believe the max length of coax cable VM send out is 3m which may not help you much. A VM tech can make a custom length lead for you and/or move the socket and check you are receiving the correct signal levels at the VM hub.